Refund policy


H-B Co. Return & Refund Policy


Thank you for shopping with H-B Co.!

We strive to provide high-quality products and a smooth shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.



Returns

 

  • You have 30 days from the delivery date to request a return.
  • To be eligible, your item must be unused, in the original packaging, and in the same condition as when you received it.
  • To start a return, contact us at [contact.hbcoofficial@gmail.com] with your order number and reason for return. We will provide instructions.
  • Return shipping costs are the responsibility of the customer, unless the item was defective or damaged on arrival.



Refunds

 

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 7–10 business days.
  • Late or missing refunds: Check your bank account first, then contact your payment provider, and finally reach out to us if needed.



Exchanges

 

  • We only replace items if they are defective or damaged.
  • If you need to exchange for the same item, contact us at [contact.hbcoofficial@gmail.com] with your order details.



Damaged or Defective Items

 

  • Please inspect your order upon receipt.
  • If your item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery with photos. We will make it right with a replacement or full refund.




Non-Returnable Items

  • Gift cards, downloadable products, and perishable goods cannot be returned.



Contact Us

If you have any questions about returns or refunds, reach out to us at:

 

Email: [contact.hbcoofficial@gmail.com]